Carrier doors · Verizon
The bill says Verizon; the denial says Asurion. Verizon Mobile Protect and Wireless Phone Protection are administered by Asurion, filed at phoneclaim.com/verizon or 1-888-881-2622 — and every rule that decided your claim is one of theirs. This page is the Verizon sheet: the numbers, the two plans' different limits, and the sequence.
| Rule | Mobile Protect (current) | Wireless Phone Protection / TEC (older) |
|---|---|---|
| Price | $19/mo for most devices | $7.95/mo standalone (premium tiered $4.25–$7.95) |
| Screen repair | $0 for eligible smartphones; 12-month repair warranty; may use refurbished/non-original parts | |
| Damage replacement | $99 flat if loss/theft deductible is $99+; otherwise equals the loss/theft deductible | |
| Loss/theft deductible | Device schedule: $19–$279 (2024); $19/$49/$99/$149/$249 (2023 terms); ~$999 flagship compared at $229 (Feb 2026, secondary) | |
| Claim limit | Unlimited ($3,000/claim max) | 3 per 12 months — screen repairs excluded |
| Filing window | 90 days from the incident | |
| Theft | Police report/case number, producible within 30 days of request | |
From Verizon/Asurion brochures and Asurion's published Verizon pages — checked Oct 20, 2026.
Verizon's own community forum is full of these claims being explained by other customers — including the thread where a parent learns the deductible on an $80 tablet is $99, inside a thread about a denied Tab S8 claim. Carrier stores and care lines misstate coverage often enough that the misstatements are themselves escalation material: if a Verizon channel told you the rule wrong, write down who, when, and the words, and carry it to step 4 of the ladder.
And know which plan you actually have before you argue limits: the unlimited-claims plan and the 3-claim plan are both "Verizon insurance" at the counter, and customers have been denied under the wrong one's rules.
Want your own numbers first? The free checker takes your carrier, your plan, and what happened — and returns your exact deductible, your filing deadline counted in days, your claim-limit status, and the trap checklist for your case. Run the checker →
The pages above are the map. The kit is the paperwork: the trap map, the tables, the decoder, the complaint packs, and the worksheets that keep every number and clock in front of you.
One payment, yours to keep. We never ask for your carrier login — you file everything yourself. See everything inside the kit →